Returns, Refunds & Cancellations

We want you to be happy with every order. If something isn't right, or you've simply changed your mind, here's how it works. For any return, refund or cancellation, get in touch at shop@hikoratcg.co.uk and we'll guide you through it.

Before you send anything back

• Contact us first at shop@hikoratcg.co.uk so we can log your return and advise on the quickest resolution.
• Pack items securely to avoid damage in transit — cards and sealed product can be fragile.
• Always use a tracked service and keep your tracking number. Until it reaches us, the parcel is your responsibility, so proof of postage matters.

Changed your mind?

You have 30 days from the date of purchase to return unwanted items.

• Return postage for unwanted items is covered by you, the customer.
• Single cards must come back in the same condition you received them.
• Sealed product and accessories must be unopened, undamaged, and in their original packaging.

Once we've received and checked the items, we'll process your refund.

Arrived damaged or faulty?

If your order was damaged in transit before it reached you, let us know within 30 days of purchase.

• Email shop@hikoratcg.co.uk with a description and photos of the damage before sending anything back.
• Where the fault is confirmed, we'll provide a prepaid returns label at no cost to you.
• Damaged items are usually replaced with an identical product wherever stock allows.

Cancelling an order

Orders can be cancelled any time before dispatch, so the sooner you reach us the better.

To cancel, email shop@hikoratcg.co.uk with the subject line:

CANCEL ORDER #[your order number]

Need a hand?

Not sure whether your situation qualifies, or unsure how to proceed? Just email shop@hikoratcg.co.uk — we're happy to help.